FAQs

On this page, you’ll find all the Frequently Asked Questions (FAQs) related to the Belle Bloom brand and its Products.

When will I receive my order?

Once your order is confirmed and booked by us you’ll receive an automated email. Usually, it takes 3-5 working Days for the delivery to be completed.

Are COD customers given priority?

No, we ship orders in sequence regardless of the mode of payment.

What is the process of the order of confirmation?

If you choose the COD option on the checkout, your order moves to the processing stage automatically. If you pay in advance, we ask you to send a proof of transfer either via email or WhatsApp. After acknowledging the payment your order gets into the process queue.

I placed a wrong order; Can I cancel it?

You can reply to the order confirmation email, and we’ll cancel your order.

I placed an order; can I change it?

In such a case, please reply to the confirmation email and we will cancel your order. You can place a new order for the products you want to buy.

When do we (Belle Bloom) contact you?

If we find that the shipping information is incomplete, we try to reach you via phone call. If the provided phone number is incorrect, we send you an email.

What skin type is this product suitable for?

Our product is suitable for all skin types, including dry, oily, combination, and sensitive skin. It is formulated to address a wide range of skincare concerns and can be adapted to fit seamlessly into any skincare routine.

The product I want to order is out of stock. How long will it take for the inventory to be updated?

You can subscribe to the waitlist on a specific product page. Once we update the inventory, you’ll receive an automated email, directing you to the product page for placing your order.

Can we buy custom variations other than what is displayed on the website?

No. Since the production takes place at a large scale, making a few custom orders can disturb the supply chain and cause delays.

How do I use this product in my skincare routine?

For best results, cleanse your face thoroughly before applying the product. Dispense a small amount onto your fingertips and gently massage into your skin using upward, circular motions. Follow with your favorite moisturizer and sunscreen during the day.

If the product is delivered Opened or damanged, how do I get it replaced?

Simply write us an email or WhatsApp us your order number with the picture of the product. We’ll generate a replacement order for you. You don’t need to pay for the courier in case of replacement.

Will the prices go up?

We never know for sure since the economy is so fragile therefore, we cannot promise you a fix price.

For how long can I get the discount?

We do host sales from time to time so be ready to avail your discount as our sales only remains to few days.

What are the key ingredients and their benefits?

Our product contains a unique blend of key ingredients, including hyaluronic acid, vitamin C, and botanical extracts. Hyaluronic acid helps to hydrate and plump the skin, while vitamin C brightens and evens out the complexion. The botanical extracts provide antioxidant protection and soothe inflammation.

Is this product tested on animals?

We are proud to say that our products are cruelty-free and never tested on animals. We are committed to ethical practices and believe in the importance of animal welfare.

What is your return or exchange policy?

Here are some of the ways by which you can return damaged or faulty product;

  • Take clear images of products that are found damaged.
  • Email us at info@thebellebloom.com to request return with complete details.
  • Dispatch or send the product back to us in its original sealed packaging at our given address.